Central Clinic Behavioral Health, a 501[c][3] nonprofit organization, successfully promotes lasting change for those served. We believe that measuring the impact of services is vital in order to learn, grow and ultimately meet the needs of the community. We consistently measure the outcomes of the persons we serve and analyze our processes. Our outcomes clearly reflect the improvement we observe daily. Our outcome and performance improvement initiatives are directed toward four critical, functional areas of the agency: effectiveness of services, satisfaction of our clients, stakeholders, and personnel; accessibility of services to all; and efficiency of our processes. Examples of our most recent outcomes in these categories are listed below:
Effectiveness
Clients receiving clinical care within Adult Services, CDC Behavioral Health and Court Clinic Treatment improved their overall functioning as measured by the Daily Living Activities Scale (DLA-20 (c). After 12 months of treatment 52% of adult clients achieved significant improvement.
Satisfaction
98% of clients report that they are satisfied with personnel at Central Clinic Behavioral Health helping them to improve their lives. Ninety-eight percent of clients are satisfied with Central Clinic Behavioral Health staff respectful of my race, ethnicity, religion, and/or sexual orientation and/or gender identity.
Accessibility
The Child and Family Treatment Center diagnostically assessed 450 children/youth in the last year – almost 20% of those clients were able to walk in and be assessed without an appointment. Family Access to Integrated Recovery (FAIR) assessed 1,055 clients and 659 (63%) of those were able to walk in and be assessed without an appointment.
Efficiency
In the last fiscal year, 17,884 clients were served by Central Clinic Behavioral Health; over 406,000 hours of work providing clinical, preventative, administrative support, advocacy, collaboration, and care coordination services were provided by 278 personnel, within our 24 programs.
By the Numbers – FY 2020-21
Adult Services provided support to 1,696 adults through counseling, LGBTQ+ support (186 adults), and ensuring that African American men had access to programs to support their mental health and well-being (120 men). Clients served by Adult Services improved their overall functioning as measured by the Daily Living Activities Scale (DLA-20 ©). After 12 months of treatment 51% of clients achieved significant improvement.
CDC Behavioral Health Services served 2,637 children and their families in Clermont and Butler counties. The signature program, Family Healing Center, supported 521 families in both locations. Clients served by CDC Behavioral Health improved their overall functioning as measured by the Daily Living Activities Scale (DLA-20 ©). After 12 months of treatment, 53% of adult clients achieved significant improvement.
Child & Family Treatment Center supported 1,914 children through programs designed to help children be emotionally and developmentally prepared to succeed in school and home environments. 95% of 247 children (234) improved their functioning level after receiving services. 93% of 715 children (664) and youth who have experienced trauma improve health behaviors by developing positive coping skills.
Court Clinic helped 4,412 adults in myriad programs, such as Alternative Interventions for Women (AIW), Alternative Interventions for Men (AIM), Court Clinic Recovery Services and more. The goal of the AIW program is to reduce the likelihood of future court convictions of women who have been referred for services. To this end, the current recidivism rate for AIW graduates for additional drug charges is only 9.8% – a three-year post-graduation rate.
Mental Health Access Point (MHAP) helped 2,029 people access a standardized entry of care. Personnel conducted 661 MHAP DAF assessments. Five thousand two-hundred fifty-three people received support through FAIR, an integrated recovery program for families.
Note: Central Clinic Behavioral Health publishes an annual report, which is located in the “News” part of the website in the category of Annual Report.
